FAQ

 
 
About Us
universalweddingcards.com is an online retailer of Indian wedding cards. We are one of the manufacturers in India and have been in business since September 1975. We have been recognized as
  • Jaipur (India's) most well know quality printer since 1975.
  • In-house equipped plant for manufacturing wedding cards & printed stationery in bulk at reasonable prices.
Most of our printed & non-printed products are delivered worldwide. We offer prompt and quick delivery, courteous service and excellent product quality. We also export Indian products to stores and establishments in the USA / UK and parts of Gulf. Universal mission statement is reliability : getting the right product to the right customer at the right time.
Shipping Policy
All prices mentioned on the site refer shipping to the respective shipping address. All our products are shipped from India. Deliveries are made within 4 working days for Indian deliveries and within 10 working days for International deliveries. Sample Card delivered within 7 working days. Cost of sample cards is fully adjustable with any bulk order you place. We use nationally renowned couriers for delivery. In the event that the shipping address given by you is not serviced by a leading order, we deliver your order by registered post parcel. Deliveries by registered post parcel require about 7-10 days time but the service is reliable. For customized items / personalized gifts, there may be a longer delivery period which would be specified on the respective product page.
Returns Policy
If you (or the recipient of your gift) are not happy with our product for any reason, we offer you refund (subject to re-restocking charges), no questions asked. Return the product to us, within 30 days of receipt in its original condition with original packing and accessories. We will issue a refund after deducting 20% of the product value towards re-stocking charges for items returned to us in good condition. Returns should be made to the following address: Universal Exports Mehta Bhawan, Opp. All India Radio, M. I. Road, Jaipur - 302 001 India Phone : 91-141-2361591, 2379563 Our Refund Policy does not apply to the manufactured products against order you place.
Sample Order Procedure
Select your preferred cards from our exclusive designs and click on the sample order button provided under description of each card. Sample cost is 100% adjustable including shipping charges, upto five cards in later bulk order place with minimum quantity of 100 pieces.
Privacy and Security
Universal is committed to safeguarding the privacy of our customers personal data. Information furnished by you while placing an order is used specifically for the purpose of execution of the order or communication with the customer. We do not distribute or sell customer data.
UNIVERSAL asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and e-mail address only on behalf of CCAVENUE.COM which is 100% secure and will be connected to '128 bit SSL'.
UNIVERSAL is committed to safeguarding the privacy of our customers' personal data.
Order Tracking
We proactively keep you informed about the status of your order. During the order processing period you will receive at least 4 emails at different points of time. The first e-mail will tell you about the expected date of shipment, the second will give you the airway bill number once the goods have been shipped, the third will indicate that we have received confirmation about the delivery of the goods and the fourth one will contain the recipients message or photograph (if the recipient has sent the same to us).
Modes of Payment
Select your product. Proceed to the check out screen. you are in payment section. This is operated by our authorized online payment gateway and you will be asked to give any standard credit card / debit card details, for making the payment. You can also make payment through Bank transfer (TT), if desired.
Paying in Another Currency
Prices on our site are listed in US Dollars. (Ref. in Indian Rupee). However if you are a resident of a country with a different currency, you can still make your purchases at universalweddingcards.com. Your credit card company will convert the US currency value of the order into you local currency and charge you card for the equivalent amount.
Order Delivery Process
To give you a complete detail of what happens during an order process and how we proceed to make sure your order reaches its desired shipping destination, we have designed these pages. Thinking of buying wedding card & coordinated wedding stationery, all you have to do is log on to http://www.universalweddingcards.com, a site created to meet a variety of requirements for exclusive wedding cards.
Quality Policy
Every card, accessory or product has a price. Each and every item passes through our quality check system. Before a package leaves our office, it is quality certified. The items are packaged in an attractive box. Your personalized message (with you can send to us along with your order), is printed and put in an envelope which is then put in the box. This ensures that an excellent quality product is delivered to you & that too in a timely manner.
Sending Cards to Multiple Recipients
Card selected in one shopping cart can be sent to one address. If you need to send other card to different recipients, you need to checkout and select the items for the next recipient.
Liability
Vat Charges/Custom Duties, Import Duties/ Local Taxes.
Any Custom duties, local charges and VAT charges, any relavant charges by courier, Credit card company or bank, are payable by you (if applicable). We are not responsible for any local duties or taxes on shipments outside India. As such we cannot calculate or charge you for these taxes and duties.
Every effort will be made to deliver the product you have ordered as per your required delivery date. In the unlikely event of late delivery / non-delivery of the product, our liability is restricted to the order value.
Customer Service
If you need help regarding your order on any other issue, feel free to contact us. We guarantee a response time of one working day and if you don't get a response or are not happy with the response, you can send an e-mail to us at info@universalweddinginvitations.com
Couriers/Delivery Services
Deliveries are made within 4 working days for India deliveries and within 10 working days for International deliveries. We use reknowned international courier companies like UPS, DHL and TNT for delivery & courteous services on resonable shipping prices offered for online business companies. In the event that the shipping address giving by you is not serviced by a leading order, we deliver your order by registered post parcel. Deliveries by registered post parcel require about 7-10 days time but the service is reliable. For customized items / personalized gifts, there may be a longer delivery period which would be specified on the respective product page. Sample Card delivered within 7 working days. Cost of sample cards is fully adjustable with any bulk order you place.
Printing Service
Printing Quality plays a major role for any kind of wedding card, ranging from ethnic to trendy to modern designer wedding cards. We have the necessary infrastructure to provide our clients with the best possible exclusive and quality products. Our specialty is offset printing, screen printing, silk screen printing, color printing, four color printing, and printed wedding cards. We provide all printing and other services under one roof. i.e.
  Multicolor Offset Printing   Leaf -Foil Printing
  Silk Screen Printing   Matt / Gloss Lamination
  Handmade Paper Printing   Pearl Varnish
  Die Embossing   Die Cutting Process
We are equipped with latest technology including Five Dominant Machines for multicolor offset printing of wedding cards, computerized designing unit for offset and silk screen printing, foils for leaf printing, PVC rolls and inks for matt / gloss laminations and pearl varnishes, automatic die cutter machines for fine edge die cuttings.
Urgent/Rush Order
Can I place urgent/rush order and whether any extra charge is leviable for the same? Yes, we cater for urgent orders and generally there is no extra charge for it however if you need 100% guaranteed deliveries within a short span of time then it is better to take a fixed delivery schedule. In this case mention in your mails that you need the order to be delivered urgently. The urgent order fee in this case may vary between 50 usd to 75 usd. The urgent order delivery time is between 1-4 days. In case we fail to adhere to fixed delivery schedule in case of urgent orders then only the urgent order fee will be refunded. Please not that the normal delivery time is 3-14 days.
Multiple Recipients in one country or different countries.
We can send the selected card to multiple recipients in one country or multiple countries. In this case, please send details viz. the number of cards and request destination over email. The shipping to each country / destination will be charge separately.
Exchange Policy:
Only Blank Cards can be exchanged. In case of exchange, shipping costs from India to the destination point will be deducted. Also 5% of the total costs incurred will be retained towards handling and processing fee. All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used packs of supplies or items returned in envelopes. Refund of exchange amount, if any, will be proceeded with after the receipt of exchanged goods in good condition. Exchange amount is the difference between the original amount paid including the shipping cost reduced by cost of other card selected including the shipping cost thereof as further reduced by charge towards processing and handling fee.
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